The Clubhouse Privacy Policy
Last updated: April 10, 2026
At The Clubhouse, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online gaming services.
Information We Collect
We collect personal information such as your full name, date of birth, residential address, email address, phone number, and government-issued identification for account registration and identity verification. Financial details including bank account information, payment methods, and transaction histories are gathered to process deposits, withdrawals, and ensure anti-money laundering (AML) compliance. We also collect technical data like IP addresses, device information, and gaming activity records such as betting patterns and session durations to enhance security and platform performance.
How We Use Your Information
Your information is used to manage your account, verify identity, and process financial transactions in line with our contractual obligations and Australian gambling regulations. We utilise it for fraud prevention, responsible gambling measures, and compliance with AUSTRAC requirements under anti-money laundering laws. Additionally, we analyse gaming and technical data to personalise your experience, improve our services, and provide customer support.
Information Sharing
We disclose personal information to regulatory authorities such as AUSTRAC, state gambling regulators, and law enforcement when required by law, including for AML and taxation purposes. Service providers like payment processors, identity verification services, and technical hosts may receive data solely to perform their functions, bound by strict confidentiality under the APPs. We do not sell your information to third parties.
Data Security
We implement robust security measures including encryption of sensitive data, secure servers, and access controls to protect your personal information from unauthorised access, loss, or misuse. Regular security audits and compliance with Australian privacy standards ensure ongoing protection of your data. Personal and financial information is retained only as long as necessary for legal, regulatory, or business purposes, typically up to 7 years post-account closure.
Your Rights
Under the Privacy Act 1988 and APPs, you have the right to access, correct, or delete your personal information by contacting us. You may request details on how your data is handled, withdraw consent for non-essential processing, or lodge complaints with the Office of the Australian Information Commissioner (OAIC) if concerned about a privacy breach. Where practicable, we allow anonymous or pseudonymous interactions, except where required for legal compliance.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance site functionality, analyse usage, and prevent fraud. These collect technical data like IP addresses and browsing behaviour, with options to manage preferences via browser settings. Our cookies support essential operations and compliance with Australian regulations.
Contact Us
For privacy concerns or to exercise your rights, please contact our Privacy Officer. We aim to respond within 30 days.